Feedback is a part of how we work. It can be a simple comment on a piece of work or can be a more detailed and structured discussion about how we are going and what we could do even better. It can happen in a ‘day to day’ way, ie: You just handled that enquiry really well.
It is important in the workplace because it provides a method of facilitating development. When you are given feedback at work you get a clear idea of the things you are doing well and the skills you need to improve, which will help identify areas to work on and consequently lead to doing better in your role .